Return & Exchange
* Our stores have been shut down in connection with the Covid-19 restrictions, so Christmas gifts purchased in our physical stores can be returned for 2 weeks after reopening.
We have a 14-day return policy on all items. NB! for special orders at Fine Jewelry, eg a ring size that is not in the range, the item cannot be returned.
All items can be exchanged within 14 days upon presentation of a valid receipt and / or warranty certificate, as long as the item is unused.
You can also exchange your items purchased on the webshop in one of our 14 concept stores. Find a concept store near you under 'Find store' at the top of the front page. If you need the money back, you must send your item (s) to the head office together with a return form.
When returning or exchanging, please enclose a completed return form as well as a copy of the order confirmation or delivery note.